Enterprise Design Director
Design Operations at Scale
Amazon
Led UX frameworks for 30+ designers across 21 verticals, contributing to 3.5 → 4.7 app rating
Million-User Navigation Redesign
Amazon
Redesigned navigation for 1.5M users, improving task completion by 70%
Instructor-Led Training Transformation
AWS
0 to 1 design for an AWS-driven training platform, enabling 200% YOY growth
AWS Training Platform Evolution
AWS
4-year platform redesign that took AWS Training & Certification from 25% task completion to 400k monthly users
Employee COVID Safety Program
Amazon
Rapid OSHA-compliant product design, enabling 100k vaccine submissions, with 63% incremental usability gains
Healthcare Franchise UX Architecture
Acthar
Designed unified template system serving 5 medical specialties, driving 200%+ registration increase
Mental Health App Strategy
Pfizer
Transformed scattered research into clear product strategy, launching goal-setting app for depression management
MS Patient Health Tracking
Biogen
Led first mobile app for Biogen, launching on time to positive reviews and international expansion
Senior-Focused Web Navigation
Pfizer
Redesigned navigation architecture reducing bounce rates and improving SEO through data-driven lateral site structure